Got Social Security Payment Problems? Here’s How to Get Your Questions Answered

As the Social Security Administration disburses its round of December Social Security payments, some recipients may have issues or questions about their monthly payments. If you find yourself in that situation, contacting the Social Security Administration to get your questions and concerns answered can help clear up any confusion. 

Or maybe you’re curious about how much you’re going to receive with next year’s cost-of-living adjustment and haven’t received your notice with the amount. Or if you’ve received a call that says you’ve been a victim of Social Security identity theft, you may be concerned. 

Fear not. If there’s a problem with your account or you have questions you need answered by the SSA, here’s what you should do and who you should contact depending on your situation. For more information, here’s the ultimate Social Security cheat sheet and what Social Security will look like once you retire.

If you think you’ve been scammed, do this

If you’ve received a call claiming there’s an issue with your Social Security number, that you are a victim of identity theft or some other scheme, don’t panic. The Social Security Administration says that its employees will rarely call a person and threaten them with legal action or arrest. 

Some scammers will contact people and threaten legal action, arrest, offer to increase benefits, protect assets or resolve identity theft, the SSA explained in a post. Keep your eye out for any caller who says there are issues with your Social Security number or account, asks you to pay a fine or a debt or pretends to be a government agency. 

If you receive a call, hang up and report the number to the Office of the Inspector General by filling out this form

If you did fall for the scammer’s call and provided any personal information to them, don’t be embarrassed. Make sure you report that you’ve been a victim of a financial scam and share with the SSA if you’ve suffered financial loss. You can contact the number below for additional help.

Questions about your Social Security payments? Read this

If you have general questions about your Social Security payments, like when you’ll receive your payment or how much your COLA increase will be, you can find that information on your My Social Security account. If you don’t have an account, you can expect to receive a letter in the mail this month with that information. 

For other issues, such as a missing payment, you can contact the Social Security Administration using the number below.

How to contact the Social Security Administration and more

Still have questions? Here are the phone numbers where you can reach these government agencies:

  • Social Security phone number: 800-772-1213 
  • Social Security Disability phone number: 800-772-1213
  • Medicare phone number: 800-633-4227
  • Social Security Fraud Hotline: 800-269-0271

Have more Social Security questions? Here’s how your Social Security benefits will increase in 2023when to start collecting benefits and who’s eligible for Social Security benefits for children.

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